About the Role

At Applova we are looking for Customer Support Specialist to join our team to drive customers onboarding, troubleshoot, answer customer queries and ensure customer satisfaction.

Responsibilities

Troubleshoot and resolve customer queries
Help customer to have a smooth onboarding experience to Applova
Carefully set up the menu’s of customers in the system.
Respond in a timely manner to customer support requests via Email and calls
Coordinate with the team to provide the support needed by customers

Desired skills and experience

Excellent English communication skills
Good analytical skills
Efficient Data Entry skills
Sufficient business acumen and exceptional customer service approach
Capability to understand technology and help troubleshoot issues
A minimum of 2 years experience in Customer Support

Selected candidates will work on US work hours and can expect an attractive remuneration

package with other corporate fringe benefits.

Please submit your CV to [email protected] and quote “Customer Support Specialist” in the subject line.

To apply for this job email your details to careers+csups@applova.io